Medel Inc. collects information that you provide directly to us, including when you create an account, request information about our IMPLESO technology, submit a contact form, subscribe to our newsletter, or communicate with us through any channel.

We may collect the following categories of personal information: name, email address, phone number, professional title, institutional affiliation, medical specialty, mailing address, and any other information you choose to provide. For healthcare professionals, we may also collect NPI numbers and state licensure information as required for device-related communications.

When you visit our website, we automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and the date and time of your visit. We use cookies and similar tracking technologies to collect this information.

We use the information we collect to provide, maintain, and improve our services, to process and fulfill your requests for information about IMPLESO and our bio-electric joint preservation technology, to send you technical and clinical updates, and to communicate with you about products, services, and events offered by Medel.

We also use this information to monitor and analyze trends, usage, and activities in connection with our services, to detect, investigate, and prevent fraudulent transactions and other illegal activities, to personalize and improve your experience, and to comply with legal obligations including FDA reporting requirements and medical device regulations.

Medel does not sell your personal information. We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, email delivery, and customer service. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

We may also disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Medel implements appropriate technical and organizational measures to protect the security of your personal information. We use industry-standard encryption protocols for data transmission and storage, maintain secure server infrastructure, conduct regular security audits, and limit access to personal information to authorized personnel who require it for legitimate business purposes.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry best practices in information security management.

Depending on your jurisdiction, you may have the following rights regarding your personal information: the right to access and receive a copy of your personal data, the right to rectify inaccurate information, the right to request deletion of your data, the right to restrict or object to processing, the right to data portability, and the right to withdraw consent at any time.

To exercise any of these rights, please contact our Privacy Officer at [email protected]. We will respond to your request within 30 days. You may also opt out of marketing communications at any time by clicking the ‘unsubscribe’ link in any email or by contacting us directly.

As a medical device company, Medel may collect and process certain health-related data in connection with our IMPLESO technology. This data is handled in accordance with applicable medical device regulations, including FDA requirements, HIPAA where applicable, and the EU Medical Device Regulation (MDR). Clinical data collected through our devices is de-identified and aggregated for research and regulatory reporting purposes.

Patient data associated with IMPLESO procedures is maintained by the treating healthcare institution and is subject to their privacy practices. Medel receives only de-identified, aggregate outcome data for the purposes of post-market surveillance, regulatory compliance, and clinical evidence development.

Medel operates globally with commercial presence in multiple countries. Your personal information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses approved by the European Commission where required.

We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the ‘Last Updated’ date at the top of this policy and, where required by law, by providing additional notice such as email notification or a prominent notice on our website.

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: