LEGAL
Terms & Conditions
Last Updated: March 15, 2026

This Website Terms of Service (these “Terms”) are a binding agreement between Medel Inc. (“Medel,” “we,” “us,” or “our”), and you, the user accessing or using our site and any related subdomains, portals, applications, and digital tools (collectively, the “Website”). The Medel Privacy Policy, Cookie Policy, and any product-specific labeling or instructions for use are incorporated by reference. By accessing or using the Website, you represent that you have read, understood, and agree to be bound by these Terms. 

1. Acceptance, Eligibility, and Changes

By accessing, browsing, registering, or otherwise using the Website, you (i) agree to be bound by these Terms; (ii) represent that you are at least eighteen (18) years of age and have legal capacity to enter into these Terms; (iii) if acting on behalf of an entity, represent that you have authority to bind that entity, and “you” includes that entity; and (iv) consent to electronic communications and to any checkbox, click-through, or similar consent mechanism presented on the Website. Medel may modify these Terms at any time by updating the “Last Revised” date and, for material changes, by posting a notice on the Website or sending email. Your continued use after the effective date of any revised Terms constitutes acceptance. For material changes to the arbitration provisions or the class action waiver, Medel may require affirmative reacceptance before further use is permitted.

2. Definitions

As used in these Terms: “Applicable Laws” means all federal, state, and local laws applicable to Medel, the Website, or your use of either, including, without limitation, the Federal Food, Drug, and Cosmetic Act and U.S. Food and Drug Administration (“FDA“) regulations, the Health Insurance Portability and Accountability Act (“HIPAA“), the California Consumer Privacy Act (“CCPA“), the General Data Protection Regulation (“GDPR“), the Digital Millennium Copyright Act (“DMCA“), and applicable export-control and sanctions laws. “Content” means all text, images, video, documents, software, and other materials on the Website. “Products” means the medical devices, accessories, and related offerings referenced on the Website. “PHI” means Protected Health Information as defined under HIPAA. “Intellectual Property” means all patents, trademarks, copyrights, trade secrets, know-how, and other proprietary rights worldwide.

3. Medical and FDA Regulatory Disclaimer

The Website is provided for general informational purposes only and does not constitute medical advice, diagnosis, treatment, or any clinical recommendation. You should always consult a licensed healthcare professional for medical decisions and should never rely solely on the Website for clinical judgments. The Products are medical devices regulated by the FDA; their regulatory status (such as 510(k) clearance, premarket approval, De Novo authorization, or investigational status) is identified in the applicable product page or labeling. Content on the Website reflects only those indications and claims within the scope of applicable FDA clearance or approval and is not intended to promote any off-label use. Access to or use of the Website does not create any physician-patient, healthcare provider, fiduciary, or similar relationship with Medel. Medel makes no representation that the Content is complete, current, or error-free and reserves the right to modify or remove Content at any time without notice.

4. License and Prohibited Uses

Subject to your compliance with these Terms, Medel grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website for your personal, internal, non-commercial use, or, in the case of healthcare professionals or authorized distributors, for the lawful business purpose for which Content is intended. You shall not (i) use the Website for any unlawful purpose or in violation of Applicable Laws, including FDA regulations and HIPAA; (ii) copy, scrape, reproduce, or distribute Content without prior written consent; (iii) reverse engineer, decompile, or attempt to derive the source code of any software; (iv) introduce malware or disruptive code or interfere with the Website’s operation; (v) use any robot, spider, crawler, or automated tool to access or extract data; (vi) circumvent any security or authentication measure; (vii) misrepresent your identity, affiliation, or credentials; or (viii) harvest the data of other users. The Website is not designed for, and you shall not submit, PHI through the Website except through a secure channel that Medel has designated in writing. Any User Submission is non-confidential, and you grant Medel a perpetual, worldwide, royalty-free, sublicensable license to use it for any lawful purpose, and you represent that you have all rights to grant that license.

5. Accounts and Restricted Portals

Certain areas of the Website, including portals for licensed healthcare professionals and authorized distributors, require registration and an account (an “Account”). You shall (i) provide accurate, complete, and current registration information and keep it updated; (ii) maintain the confidentiality of your credentials and use multifactor authentication where offered; (iii) be solely responsible for all activity under your Account, whether or not authorized; and (iv) promptly notify Medel of any actual or suspected unauthorized use or breach of security. Medel may verify your professional licensure, National Provider Identifier, or distributor authorization, and may refuse, suspend, or terminate any Account in its sole discretion at any time, with or without notice, including, without limitation, for inaccurate information, suspected violation of these Terms or Applicable Laws, or expiration or revocation of any required license or authorization.

6. Intellectual Property and DMCA

The Website and all Content are owned by, or licensed to, Medel and are protected by United States and international Intellectual Property laws. Except for the limited license in Section 4, no rights are granted to you by implication, estoppel, or otherwise. The name “Medel,” the Medel logo, and other Medel word and design marks (collectively, the “Medel Marks”) are trademarks or registered trademarks of Medel and may not be used without prior written consent. © 2024-2026 Medel Inc. All rights reserved. Any feedback, ideas, or suggestions you submit may be used by Medel without compensation, attribution, or further consent. If you believe that material on the Website infringes your copyright, you may submit a DMCA notice meeting the requirements of 17 U.S.C. § 512(c)(3) to Medel’s designated agent at the address in Section 16. Medel respects the Intellectual Property of others and will respond to valid notices in accordance with the DMCA.To the fullest extent permitted by applicable law, Medel Medical Devices shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services. In no event shall our total liability exceed the amount paid by you, if any, for accessing our services during the twelve months preceding the claim. This limitation applies regardless of the theory of liability and even if Medel has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential or incidental damages.

7. Warranties; Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, THE WEBSITE, THE CONTENT, AND ALL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. MEDEL AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF (i) MERCHANTABILITY; (ii) FITNESS FOR A PARTICULAR PURPOSE; (iii) NON-INFRINGEMENT; (iv) ACCURACY, COMPLETENESS, OR CURRENCY OF CONTENT; AND (v) UNINTERRUPTED OR ERROR-FREE OPERATION. MEDEL MAKES NO REPRESENTATION OR WARRANTY OF ANY KIND CONCERNING THE CLINICAL PERFORMANCE, SAFETY, OR EFFICACY OF ANY PRODUCT BEYOND THE CLAIMS REFLECTED IN ITS FDA-CLEARED OR FDA-APPROVED LABELING. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, AND IN SUCH JURISDICTIONS THIS DISCLAIMER APPLIES TO THE FULLEST EXTENT PERMITTED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, IN NO EVENT SHALL MEDEL OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY (i) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES; (ii) LOST PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL; (iii) BUSINESS INTERRUPTION OR LOSS OF USE; (iv) PERSONAL INJURY ARISING FROM RELIANCE ON CONTENT; OR (v) UNAUTHORIZED ACCESS TO OR DISCLOSURE OF DATA, IN EACH CASE WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND REGARDLESS OF WHETHER MEDEL WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MEDEL’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE SHALL NOT EXCEED THE GREATER OF (a) ONE HUNDRED U.S. DOLLARS (USD $100); OR (b) AMOUNTS PAID BY YOU TO MEDEL FOR ACCESS TO THE WEBSITE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS LIMITATION APPLIES EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND IS A FUNDAMENTAL ELEMENT OF THE BARGAIN.

8. Indemnification

You shall indemnify, defend, and hold harmless Medel and its affiliates, officers, directors, employees, agents, licensors, and successors from and against any and all claims, demands, actions, losses, damages, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys’ fees) of every kind and nature whatsoever arising out of or relating to (i) your access to or use of the Website in violation of these Terms; (ii) your violation of any Applicable Laws or any third-party right, including any Intellectual Property or privacy right; (iii) any User Submission or content you provide; (iv) your negligence, willful misconduct, or fraud; (v) any unauthorized access to your Account; or (vi) any dispute between you and any third party. Medel may assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, in which case you shall cooperate with Medel. You shall not settle any matter without Medel’s prior written consent, which shall not be unreasonably withheld.

9. Privacy

Your use of the Website is governed by the Medel Privacy Policy, which is incorporated by reference into these Terms and describes how Medel collects, uses, discloses, and protects information. The Website is not a HIPAA-compliant communication channel, and you shall not submit PHI through it except through a secure channel that Medel has designated in writing. The Website uses cookies and similar tracking technologies as described in the Privacy Policy and the Medel Cookie Policy.

10. Governing Law and Venue

These Terms, and any dispute or claim arising out of or relating to them, the Website, or the Content, shall be governed by and construed in accordance with the laws of the State of Nevada and, where applicable, the federal laws of the United States, in each case without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 11, any judicial action not subject to arbitration shall be brought exclusively in the state or federal courts located in Clark County, Nevada, and you irrevocably consent to the personal jurisdiction of, and venue in, such courts and waive any objection of inconvenient forum.

11. Dispute Resolution, Arbitration, and Class Action Waiver

Before initiating any formal proceeding, you and Medel shall attempt in good faith to resolve any dispute by sending a written notice to the address in Section 16 describing the dispute and the relief sought and shall negotiate informally for at least sixty (60) days. EXCEPT AS PROVIDED BELOW, ALL DISPUTES NOT RESOLVED INFORMALLY SHALL BE FINALLY AND EXCLUSIVELY RESOLVED BY BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) UNDER ITS COMMERCIAL ARBITRATION RULES (OR, WHERE APPLICABLE, ITS CONSUMER ARBITRATION RULES) BY A SINGLE NEUTRAL ARBITRATOR, SEATED IN LAS VEGAS, NEVADA, IN ENGLISH, WITH JUDGMENT ON THE AWARD ENTERABLE IN ANY COURT OF COMPETENT JURISDICTION. THE ARBITRATOR SHALL DECIDE ALL ISSUES OF ARBITRABILITY EXCEPT THE ENFORCEABILITY OF THE CLASS ACTION WAIVER, WHICH SHALL BE DECIDED BY A COURT. THIS ARBITRATION AGREEMENT IS GOVERNED BY THE FEDERAL ARBITRATION ACT, 9 U.S.C. §§ 1-16. YOU AND MEDEL EACH WAIVE ANY RIGHT TO (i) PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION; (ii) CONSOLIDATE OR JOIN CLAIMS WITH ANY OTHER PERSON; OR (iii) PURSUE A DISPUTE OTHER THAN ON AN INDIVIDUAL BASIS. Notwithstanding the foregoing, either party may (a) seek injunctive or equitable relief in court to protect Intellectual Property, trade secrets, or confidential information or to prevent imminent harm; and (b) bring an individual action in small claims court for any claim within the jurisdictional limits of such court. You may opt out of this arbitration agreement and class action waiver by sending written notice to the address in Section 14 within thirty (30) days after first accepting these Terms; if you opt out, disputes will be resolved under Section 10.

12. Export Controls and Sanctions

The Website and any technology or software made available through it may be subject to U.S. export-control and sanctions laws, including the Export Administration Regulations, the International Traffic in Arms Regulations, and the regulations of the Office of Foreign Assets Control. You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. sanctions, that you are not on any restricted or sanctioned party list, and that you will not access, use, export, or reexport the Website in violation of Applicable Laws.

13. Accessibility

Medel is committed to making the Website accessible to all users, including individuals with disabilities, and endeavors to operate the Website consistent with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and applicable requirements of Title III of the Americans with Disabilities Act. If you encounter an accessibility barrier or need an alternative format, please contact Medel at the address in Section 14.

14. Miscellaneous

These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and Medel with respect to the Website and supersede all prior agreements relating to the same subject matter. If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or, if not possible, severed, and the remaining provisions shall remain in full force and effect. No failure or delay by Medel to enforce any right shall operate as a waiver. You may not assign these Terms without Medel’s prior written consent; Medel may freely assign these Terms, including in connection with any merger, acquisition, or sale of assets. You consent to receive communications from Medel electronically, and any notice will be effective if posted on the Website or sent to your email or postal address on file. Medel shall not be liable for any failure or delay caused by events beyond its reasonable control, including acts of God, pandemics, governmental action, war, civil unrest, labor disturbances, cyberattack, or failures of internet, telecommunications, or utility services. Headings are for convenience only; “include” and “including” mean “without limitation”; and no rule of construction against the drafter shall apply. Sections that by their nature should survive termination shall survive. Notices to Medel, including DMCA notices, opt-out notices under Section 11, and notices of dispute, shall be sent to: Medel Inc., Attn: Legal Team; 732 S 6th St., Suite N; Las Vegas, NV 89101; email: legal [at] medelortho.com.

BY ACCESSING OR USING THE WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS, INCLUDING THE BINDING ARBITRATION AND CLASS ACTION WAIVER IN SECTION 11.

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